Returns & Shipping

If for any reason, you are unsatisfied with your order or have had a change of heart, we gladly accept returns on your purchase for a store credit. 

We want to ensure your shopping experience with RoMi and Co is as seamless as possible so please take note of our return policy below: 

Return Conditions

Please note: Due to hygiene reasons, we do not accept returns or exchanges on our jewellery collection. 

To qualify for a return:

• Items must be in original condition without signs of wear or damage
• Please submit return requests to info@romiandco.com.au within 7 days of the package's arrival. Once your return request is confirmed via email, kindly ship the items back to us within the following 7 days
• Items must be returned in all original packaging (box and pouch included)

 Please note, shipping costs are not refundable.

Domestic Returns (Australia)

• Return shipping costs are to be paid by the customer
• Original shipping fee is not refundable

• Return shipping costs are to be paid by the customer
• Original shipping fee is not refundable
• We are not responsible for custom duty if applies upon delivery

We do NOT offer refund for the following condition:

• Products returned in unsatisfactory conditions or lost during the mailing process will not be eligible for refund. (Customers are responsible for the return shipping, so please ensure you obtain a tracking number.)
• We didn't receive return request within 7 days from the date of receiving (according to the tracking)

Upon the arrival of the returned items, we will conduct an inspection and the refund process will be initiated within 2-4 working days. Refund will be credited in form of a store credit.

To exchange your items, please follow the above return instructions and then place a new order for the items you would like to purchase. 

We sincerely apologise if you have experienced any faults with your RoMi and CO purchase.

Our Wear-house team carefully inspect each piece to ensure it is in perfect condition before shipping. Should your accessories or apparel suffer a damage due to delivery handling or faulty, please inform us within 3 days upon receiving the order.

We are committed to ensuring that your piece is replaced at no cost to yourself. Please contact us on info@romiandco.com.au so that we can resolve the issue for you as soon as possible.